Job Description

Business Services Centre Customer ServiceOfficer n

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- Casualposition| Experience work/life balance
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- Box Hill, Maroondah and Angliss Hospitals | Chance to work across sites
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Eastern Health n

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

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Our Employee Value Proposition is“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

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This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role n

An opportunity exists for a Casual Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill Maroondah and Angliss Hospital sites. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.

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As the first point of contact at the main reception desks, the Business Service Centre delivers 24/7 face-to-face, telephone, email support to internal and external stakeholders,as well assupporting emergency code procedures. The team plays a critical role inmaintaininga warm and welcoming environment for patients, visitors, and staff while also overseeing key administrative systems and providinghelpdesk support.

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You’llbe part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults,



and performing a range of administrative duties.

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This casual position will provide coverage for both planned and unplanned leave across Box Hill and Maroondah Hospitals. The Business Service Centre operates 24 hours a day, so the successful applicant must be available to work all shift times including overnight shifts as required.

About you n

To be successful in this role you willpossess:

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- The ability to work collaboratively within a diverse team
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- Strong computer and administrative skills
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- A proactive attitude and willingness to learn
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- Excellent communication andorganisationalskills
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- A reliable work ethic andhigh levelof professionalism
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- An interest in healthcare — previous experience in a health environment is desirable but not essential
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Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the

What we offer n

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

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- Mentor and Shadowing program
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- Access to discovery days across our 50 sites
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- Study and professional development leave
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- Friendly & supportive teams
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- Commitment to Diversity, Equity and Inclusion
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- Fitness Passport for work-life balance
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- Employee Assistance program accessible for you and your loved ones
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- Flexible working hours and excellent entitlements
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- Salary packaging options and an employee benefits scheme
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- Access to Private Health Insurance offers
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- Digital upskilling, such as excel and Power-Bi training
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- Cafes at all of our Hospitals
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Good to know: nn
- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
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- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
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- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
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- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
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- Advertising may end before the closing date.
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- We do not accept recruitment agency application
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If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles. n

Contact Person:Jacinta McNay

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Contact Number:

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Contact Email: *************@easternhealth.org.au

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Job Posting End Date: 23/10/2026

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Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on 7*** (Option 1) | Medical Workforce Unit on 3***. (TA for Non Medical roles, MWU for Medical roles)

Our Values in Action: n

Respect for all | Safe always | Partnering in care | Learning and improving every day

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📌 Customer Service Officer (Melbourne)
🏢 Eastern Health
📍 Melbourne