Job Description

At Dental Boutique, we don't just change smiles - we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

n

We are now seeking an experienced Front Office Coordinator/ Patient Coordinator to join our Wollongong team. This pivotal role combines patient care with exceptional sales, bubbly personality and communication skills.

About You The Role n

You'll begin as a Front Office Coordinator - the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you'll help create a memorable and seamless experience for every client. But this role goes beyond the front desk.

n

If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you'll transition into a Patient Sales Consultant - guiding clients through their smile journey with care and clarity.

What You’ll Be Doing n

n
- Welcome patients with professionalism and warmth "Check in" and "check out" clients while managing appointment schedules
n
- Handle phone enquiries and complete admin tasks with accuracy and efficiency
n
- Create a calm, confident workplace that puts patients at ease
n
- Coordinate with the wider team to ensure smooth daily operations
n

What You’ll Be Growing Into nn
- Lead tailored consultations to support patients through their decision-making journey
n
- Build trust and rapport with clients while presenting treatment options
n
- Manage treatment plans, appointment scheduling, and follow-up communication
n
- Collaborate with clinicians to ensure personalised, high-quality care
n




- Use your natural ability to influence and connect to drive conversions
n

About You n

You might come from hospitality, healthcare, dental, high-end retail, or sales - but you bring a premium customer service mindset to everything you do

n

You're confident, warm, and thrive in high-touch, people-focused roles

n

You're organised, detail-oriented, and love creating structure and calm in busy environments

n

You're ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact

n

You're motivated by helping people and delivering meaningful results

What We Offer n

n
- A clear career pathway from Front Office to Patient Sales Consultant
n
- Tailored development, premium training, and mentoring from a high-performing team
n
- A beautiful clinic environment and a values-driven culture
n
- The chance to help people transform their lives and feel proud doing it
n

About Us n

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

n

Everything we do is guided by our core values:

n

n
- Above and Beyond
n
- Take initiative and ownership
n
- Pay attention to details
n
- Strive for exceptional outcomes in everything you do
n
- Excel with Passion and Care
n
- Embrace constructive feedback and continuous growth
n
- Show kindness and empathy to patients and teammates
n
- Bring passion and positivity into your work by loving what you do
n
- Positivity and Happiness
n
- Treat patients and colleagues with care and respect
n
- Contribute positively as a supportive team player
n

n

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.

#J-18808-Ljbffr

📌 Front Office Reception/Patient Coordinator (Wollongong)
🏢 Dental Boutique Wollongong
📍 Wollongong