Job Description

For well over 3 decades,Supercharge Batteries has been a market leader in the automotive battery industry.

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Our parent company Ramcar ANZ operates a diverse range of businesses across Australia and New Zealand, including battery supply, battery recycling, mobile service and automotive services.

About the role n

We are seeking a highly organised, customer-focused Customer Service Coordinator to join our team.

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The successful candidate will be a good team player with a can-do attitude, excellent attention to detail and the ability to manage competing priorities in a quick-paced environment.

Key Responsibilities n

Your Key Responsibilities include, but are not limited to:

Order Management n

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- Monitor Order Portal and EDI systems for incoming customer orders.
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- Process and distribute purchase orders to relevant State branches and Account Representatives.
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- Ensure orders are entered accurately and processed within agreed timeframes.
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- Maintain and update purchase order tracking files and records.
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Customer Service nn
- Respond to customer enquiries via phone and email.
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- Provide order status updates and delivery information to customers.
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- Build and maintain strong relationships with key national account customers.
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- Resolve customer concerns and escal ...
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Delivery Coordination nn
- Liaise with State branches and representatives regarding outstanding orders.
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- Monitor undelivered orders and proactively follow up delayed shipments.
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- Communicate delivery delays and revised schedules to customers.
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- Coordinate with internal teams to ensure customer expectations are managed effectively.
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Invoicing and Accounts Support nn
- Process invoices for completed deliveries using SAP.
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- Send invoices and supporting documentation to customers.
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- Assist with customer account enquiries and invoice reconciliation issues.
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- Conduct ATB (Aged Trial Balance) follow-up with customers regarding overdue invoices.
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Reporting and Administration nn
- Maintain accurate customer and order records.
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- Update tracking spreadsheets and reporting tools.
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- Prepare and submit weekly activity reports by Friday lunchtime.
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- Support continuous improvement of customer service and order management processes.
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- Any additional ADHOC tasks as needed.
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Skills and Experience nn
- Previous experience in customer service, order processing, administration, or account coordination.
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- Strong communication and relationship management skills.
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- Experience using SAP or similar ERP systems.
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- Intermediate to advanced Microsoft Excel and Outlook skills.
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- Strong organisational and time management abilities.
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- High attention to detail and problem-solving capability.
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- Ability to manage multiple customer accounts and competing priorities.
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📌 Customer Service Coordinator (Sydney)
🏢 SuperCharge Batteries
📍 Sydney