Job Description

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The national headquarters of a global automotive brand is currently recruiting for a Customer Service Officer role in Caringbah for a 6 week contract .

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In this role, you will be responsible for making and receiving customer calls to understand and capture their experience with dealerships throughout the sales and post-sales journey.

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Your day-to-day responsibilities will include:

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Handling inbound and outbound customer calls;

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Contacting customers to discuss their experience with the dealership;

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Gathering feedback throughout the sales and post-sales processes;

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Asking customers relevant questions about their experience and capturing their feedback accurately;

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Building positive rapport with customers and creating a professional customer experience;

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Recording customer feedback and information accurately;

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Identifying customer concerns and escalating them where appropriate;

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Following established processes and maintaining a high level of professionalism;

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Working closely with internal teams to ensure customer feedback is communicated effectively.

About the Role n

The national headquarters of a global automotive brand is currently recruiting for a Customer Service Officer role in Caringbah for a 6 week contract .

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In this role, you will be responsible for making and receiving customer calls to understand and capture their experience with dealerships throughout the sales and post-sales journey.

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Your day-to-day responsibilities will include:

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- Handling inbound and outbound customer calls;
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- Contacting customers to discuss their experience with the dealership;
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- Gathering feedback throughout the sales and post-sales processes;
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- Asking customers relevant questions about their experience and capturing their feedback accurately;
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- Building positive rapport with customers and creating a professional customer experience;
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- Recording customer feedback and information accurately;
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- Identifying customer concerns and escalating them where appropriate;
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- Following established processes and maintaining a high level of professionalism;
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- Working closely with internal teams to ensure customer feedback is communicated effectively.
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About You nn
- Has excellent verbal communication and active listening skills;
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- Is confident and comfortable speaking with customers over the phone;
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- Has a friendly, professional and approachable manner;
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- Can build rapport quickly and ask the right questions;
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- Is organised, reliable and able to manage a high volume of calls;
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- Has strong attention to detail;
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- Is comfortable working in a busy, office-based environment;
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- Has previous customer service, call centre or automotive experience .
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What We Offer nn
- 6-week contract;
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- Full time hours, Monday to Friday;
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- Office-based role in Caringbah;
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- Prospect to gain valuable experience within the automotive/customer experience sector;
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- Friendly and supportive working environment.
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Important Information n

This is a fully office-based position and is not suitable for remote or work-from-home arrangements.

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The office is not located close to public transport , so access to your own reliable transport is essential .

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If you're a confident communicator who enjoys talking to people and helping businesses better understand their customers, we'd love to hear from you.

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📌 Customer Service Officer (Sydney)
🏢 Great People
📍 Sydney