Lead Customer Support: Coach, Escalations, & Scale (Melbourne)

Lead Customer Support: Coach, Escalations, & Scale (Melbourne)

06 Oct
|
MachShip
|
Melbourne

06 Oct

MachShip

Melbourne

Job Description

MachShip is seeking a Head of Customer Support to own day-to-day operations, SLAs, escalations and coaching. You will shape the function's direction, manage recruitment and onboarding, and translate complex technical issues for clients and internal teams.

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You'll collaborate with Sales, Product and Engineering, and drive AI adoption and tooling improvements while navigating API and data-exchange discussions.

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📌 Lead Customer Support: Coach, Escalations, & Scale (Melbourne)
🏢 MachShip
📍 Melbourne

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