Job Description

Lead the team. Look after our customers. Build the business.

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A successful branch needs a manager who understands the numbers, knows their customers and takes the time to support their team.

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We’re looking for a Branch Manager to lead our Smithfield operation, with responsibility for day-to-day service delivery, team performance, safety and profitability.

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You’ll have the opportunity to make decisions, improve how the branch operates and develop new business while looking after an established customer base.

About us: n

Interfit is the service division of Yokohama TWS, a global tyre and wheel organisation operating across more than 40 countries.

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We provide specialist tyre fitting, servicing and tyre management solutions across the materials handling, ports, transport, waste, industrial and heavy equipment sectors.

About the role n

You’ll lead a team across business development, warehouse operations and tyre fitting services, working closely with customer support to keep jobs running smoothly and customers informed.

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The role combines practical operational leadership with full profit and loss responsibility.

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On any given day, you could be visiting a customer, reviewing branch results, supporting your team with a service issue or planning resources for upcoming work.

What you’ll be responsible for n

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- Leading your team
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- Set clear expectations and provide practical support, coaching and feedback.
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- Build a team that takes pride in its work and follows through on commitments.
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- Identify training needs and develop the skills and capability of your people.
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- Address performance issues early and fairly.
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- Running a safe, reliable operation
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- Oversee daily branch operations, making sure people, stock and equipment are ready for the work ahead.
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- Work with customer support to review schedules, manage capacity and resolve service issues.
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- Arrange servicing, maintenance and repairs for all branch tools, trucks and equipment to keep them protected and ready for use.
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- Maintain safe working practices, appropriate training and compliance with company procedures.
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- Keep stock accurate and maintain an organised warehouse.
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- Identify and fix problems that affect service and productivity
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- Growing sales and customer relationships
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- Build strong relationships with existing customers and understand their businesses.
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- Work with Business Development colleagues to win new customers and identify opportunities within existing accounts.
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- Stay involved in customer enquiries, site visits and service concerns.
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- Take ownership of customer outcomes and ensure issues are followed through to resolution.
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What you’ll bring nn
- Experience managing a branch, service operation or similar business unit.
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- A track record of leading people and taking responsibility for business results.
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- Confidence working with budgets and sales targets.
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- The ability to earn trust with customers and your team.
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- Sound judgement when priorities change or problems arise.
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- A practical understanding of workplace safety.
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- Confidence using business systems
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- Experience in tyres, material handling, industrial services, automotive or a related industry will be highly regarded.
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Why Join us? nn
- Represent globally recognised tyre and wheel brands
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- Receive a competitive salary, performance incentive and company vehicle
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- Build your career within a growing global organisation
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📌 Branch Manager - Interfit (Sydney)
🏢 Yokohama TWS NA
📍 Sydney