Job Description
ING Australia is seeking two External Dispute Resolution Managers to join our Customer Excellence team in Sydney or Wyong. You will manage complex customer disputes, including scam-related cases, and coordinate with AFCA and internal stakeholders to deliver fair outcomes.
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In this role you’ll investigate, analyse evidence, and identify root causes to drive improvements while supporting vulnerable customers with empathy and professionalism. This is a permanent in office role.
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📌 Senior External Dispute Resolution Manager (Sydney)
🏢 ING
📍 Sydney