Job Description
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General information n
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Name
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Claims Processing Consultant
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Ref #
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64709
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Date
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Thursday, September 17, 2026
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Full / Part Time
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Full Time
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Employment Type
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Fixed Term
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Description & Requirements n
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Adelaide CBD | Hybrid Working | Multiple Opportunities | 12-Month Fixed Term
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Join Bupa and make a difference
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Bupa is growing our Health Insurance team in Adelaide, with multiple opportunities available across Hospital Claims and Ancillaries (Extras).
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These 12-month fixed-term opportunities are a great chance to join a supportive team, build valuable health insurance experience and develop your career with Bupa.
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Whether you have experience in claims, customer service, healthcare or administration, we’ll provide the training and support you need to succeed.
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About the Role
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As a Claims Processing Consultant, you’ll help our customers and providers navigate the claims process, ensuring claims are assessed accurately and resolved efficiently.
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Depending on your team, you’ll work across Hospital or Ancillaries (Extras) claims and will:
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- Assess and process health insurance claims
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- Manage complex and exception claims
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- Respond to customer and provider enquiries
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- Work across multiple systems and applications
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- Investigate issues and identify solutions
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- Build strong relationships with customers, providers and internal stakeholders
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- Identify opportunities to improve processes and customer outcomes
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- Work within relevant policies, procedures and regulatory requirements
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What You’ll Bring
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We’re looking for people who are customer-focused, detail-oriented and eager to learn.
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You’ll ideally have:
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- Experience in customer service, administration, claims or a similar environment
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- Solid attention to detail and problem-solving skills
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- Excellent written and verbal communication
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- The ability to manage competing priorities
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- Confidence working across multiple systems
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- A positive, professional and customer-first approach
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Experience in health insurance, healthcare, claims or contact centre environments will be highly regarded, but isn’t essential.
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Training & Hybrid Working
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We’re committed to setting you up for success.
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For your first three months, you’ll complete comprehensive training onsite at our Adelaide CBD office.
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Following training, you’ll move to our hybrid working arrangement:
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2 days in the office | 3 days working from home
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This provides the flexibility of working from home while maintaining regular opportunities to connect and collaborate with your team.
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Why Bupa?
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- Multiple opportunities across Hospital and Ancillaries (Extras)
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- Comprehensive training and ongoing development
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- Hybrid working after your initial training period
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- Fully subsidised Bupa health insurance
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- Additional annual wellbeing day and paid volunteer leave
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- Access to wellbeing programs and lifestyle discounts
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- Supportive and inclusive team culture
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- Opportunities to build your skills and career with Bupa
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- The chance to contribute to meaningful remediation and transformation initiatives
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Ready to join us?
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If you’re looking for your next opportunity and want to make a difference to our customers, we’d love to hear from you.
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Apply now and start your next chapter with Bupa.
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Our Commitment to Inclusion
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At Bupa, we believe diversity makes us stronger. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, veterans, people with disabilities, and members of the LGBTQIA+ community.
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If you require any adjustments throughout the recruitment process, we’re here to support you.
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Location
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Adelaide Office
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Recruiter
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Rami Elghattis
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📌 Claims Processing Consultant (Adelaide)
🏢 Bupa
📍 Adelaide