Job Description

Live in/In office Duty Manager with Accomodation (Immediate start, sponsorship chance) n

Quest Melbourne Airport - Northern Suburbs, Melbourne VIC

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On-Site Duty Manager

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Quest Melbourne Airport is looking for an experienced and motivated hands on On-site Duty Manager to join our team. Its a hand-ons role and you are trusted to manage operations and guest experience independently.

Key Responsibilities n

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Work 5-day rotating roster across front office shifts (mostly afternoon).

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Deliver exceptional guest service from check-in to departure

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Manage reservations (phone, online, in-person)

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Handle guest issues confidently and independently

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Drive upselling and revenue opportunities

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Operate the airport shuttle (Full Driver's Licence required)

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Serve Alcohol (RSA required or willing to obtain before start of employment)

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Maintain presentation of reception and public areas

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Support and guide junior team members when required

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Attend to after hour calls and request - 7 days a week

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What We’re Looking For nn
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Minimum 3+ year hospitality / hotel / customer service experience

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Strong front office/GSA background (hotel experience preferred)

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Confident working independently and making decisions

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Excellent communication and problem-solving skills

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Full Victoria Driver's Licence (essential)

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RSA Victoria (or willingness to obtain)

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Availability for evenings, weekends, and rotating roster

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This role requires to stay on-site and attend after hours calls 7 nights a week.

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What You Get nn
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Clear pathway into Assistant Manager / Hotel Manager roles

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National career opportunities across Quest's 170+ locations

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Supportive, team-focused environment

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Competitive salary + staff benefits

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Prime location near Melbourne Airport

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Why This Role Stands Out n

Unlike a standard GSA role, this position offers:

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Greater responsibility and autonomy

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Exposure to operational decision-making

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Leadership experience while still being hands-on

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📌 Onsite Manager With Accommodation (Sponsorship Available For Right Candidate) (Melbourne)
🏢 Vertali APAC
📍 Melbourne