Job Description

ServiceNow Developer – Federal Government n

This is a hands-on development role focused primarily on new ServiceNow solutions. You will design, configure and develop custom and out-of-the-box functionality that meets business and technical requirements. You will join a large, multidisciplinary Agile delivery team supporting a major Federal Government technology transformation program.

Key responsibilities n

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- Design and develop ServiceNow applications, modules and integrations.
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- Configure and customise workflows, forms, scripts and platform functionality.
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- Translate business requirements into prototypes and fully working solutions.
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- Collaborate with business analysts, user researchers, service designers and technical teams.
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- Maintain and enhance existing ServiceNow applications and modules.
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- Troubleshoot complex platform issues and perform root-cause analysis.
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- Implement bug fixes and improve platform stability and performance.
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- Monitor system health and proactively address issues to minimise downtime.
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- Support platform maintenance, upgrades and continuous improvement.
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- Prepare technical designs, specifications and knowledge-transfer documentation.
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About you nn
- Demonstrated experience designing, developing and maintaining ServiceNow solutions.
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- Strong hands-on experience configuring and customising ServiceNow modules, workflows, forms and scripts.
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- Experience developing ServiceNow integrations and custom applications.
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- Practical experience with ServiceNow ITSM, ITOM and HR modules.
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- Ability to gather and interpret business requirements and provide appropriate technical solutions.
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- Understanding of ITIL processes and best practices.
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- Experience monitoring ServiceNow platform health and resolving performance or availability issues.
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- Knowledge of Microsoft platforms and development practices, including Office 365, SharePoint and Azure DevOps.
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- Solid technical documentation and communication skills.
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- Ability to communicate clearly with both business and technical stakeholders.
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📌 ServiceNow Developer - Federal Government (Harman)
🏢 seek.com.au
📍 Harman