Job Description

Step Into the Spotlight as a Duty Manager at Norths! n

At Norths Leagues & Services Club, we’re more than a club — we’re the heartbeat of the community, serving over 50,000 members with pride, passion, and award-winning excellence. From our Hall of Fame Best Restaurant (three years running) to runners-up for Best Gaming and Best Café, and Chef of the Year awards (two years in a row), we set the standard for excellence. Now, we’re looking for an exceptional Duty Manager to join our dynamic team and keep our club running smoothly at full pace.

The Role: n

This is your chance to be at the center of the action, leading teams, delivering exceptional service, and ensuring seamless day‑to‑day operations. You’ll play a pivotal role in maintaining club standards, supporting multiple departments, and creating memorable experiences for our members and guests.

Key Responsibilities: n

Operational Leadership : Oversee the daily running of the club, ensuring all areas (restaurant, bars, gaming, and events) operate smoothly and efficiently.

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Team Management & Mentorship : Lead, motivate, and develop staff, ensuring a high‑performing, customer‑focused team across all departments.

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Member Experience : Ensure exceptional service at all touchpoints, handling member feedback and resolving issues promptly and professionally.

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Financial Management : Manage daily banking, reconciliations, and cash handling procedures , ensuring accuracy and compliance.

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Scheduling & Rostering : Create and maintain rosters, approve timesheets, and allocate resources effectively to cover peak periods.

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Compliance & Safety : Maintain adherence to licensing, RSA/RSG, and regulatory requirements , while overseeing safety and responsible service of alcohol.

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Data & Reporting :



Accurately manage records, data entry, and reporting through Eaglei360 and Odyssey platforms .

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Event & Function Support : Assist with club events, functions, and entertainment activations , ensuring seamless execution and excellent member experiences.

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Cross‑Department Collaboration : Work closely with Operations, Food & Beverage, Gaming, and Membership teams to ensure all areas are aligned and performing at their best.

What You Bring to the Table: n

We’re looking for a hands‑on leader who thrives in a quick‑paced, dynamic environment. You will have:

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Proven experience in a similar hospitality or club management role

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Strong leadership skills – able to inspire and manage a team under pressure

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A passion for creating memorable experiences for members and guests

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Excellent communication, problem‑solving, and time management skills

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A proactive, can‑do attitude with the ability to make quick decisions

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Current RSA, RSG, First Aid, Safe Food Handling, Blue Card and RMLV certificates

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Flexibility to work nights, weekends, and public holidays

Why Norths? n

At Norths, you’re not just joining a club — you’re joining an award‑winning, innovative team recognized for excellence, community leadership, and hospitality innovation .

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- Career Growth : Opportunities to progress and develop within a high‑performing team
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- Competitive Pay : A package that reflects your skills and experience
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- Work‑Life Balance : Flexible rotating roster to suit your lifestyle
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- Perks & Support : Free on‑site parking and access to our Employee Assistance Program
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Ready to Make Your Mark? n

If you’re a motivated, energetic leader who thrives on delivering exceptional service and running a fast‑paced operation, we want YOU on our team!

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📌 Duty Manager (Brisbane)
🏢 Norths Leagues & Services Club
📍 Brisbane