Job Description

About The Opportunity n

4impact has partnered with a leading organisation in the community services and not-for-profit sector undertaking a significant enterprise-wide transformation focused on employee experience, operational excellence, business design and technology enablement.

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We are seeking an experienced Business Analyst - Process Transformation to play a critical role within a major People Experience Transformation Program, helping redesign and modernise the end-to-end Hire-to-Retire lifecycle while uplifting organisational process maturity and governance capability.

Business Context n

Our client is entering a pivotal period of change following a recent separation from its parent organisation and the establishment of a more independent operating setting. The organisation has also recently appointed a new Chief Information Officer who is leading the development of a contemporary technology and transformation capability.

Key Responsibilities n

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- Lead workshops to document current-state business processes and service delivery models
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- Facilitate future-state design sessions with stakeholders across the business
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- Develop high-quality BPMN process maps, swimlane diagrams and value stream artefacts
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- Identify process inefficiencies, risks, control gaps and improvement opportunities
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- Support end-to-end value stream mapping and redesign activities
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- Establish standards for process documentation, ownership and ongoing management
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- Facilitate workshops, working groups and design sessions
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- Support business readiness, organisational change and transformation activities
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- Ensure process outcomes transition effectively into future-state delivery streams and technology initiatives
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Next Steps n

Client interviews are scheduled to commence from 11 September onwards.

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📌 Business Process Analyst (Brisbane)
🏢 4impact
📍 Brisbane