Job Description

Haymond Consulting Group Pty Ltd - Brendale QLD

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Brendale, QLD | Permanent Full-Time

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Alphatreat/WES is looking for an experienced and motivated Office Administrator to join our team in Brendale.

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This is a hands-on all-rounder role within a small team suited to someone who enjoys variety, takes ownership and likes being involved in all aspects of a small but busy business.

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As the key administrator supporting our office, warehouse and showroom, you will play an important role in keeping the day-to-day operation running smoothly. From assisting customers and processing orders through to inventory, purchasing, accounts support and coordinating the premises, you will have the opportunity to make a real impact across the business.

About the Role n

Working closely with the Sales Manager and broader team, your responsibilities will include:

Customer Service & Sales Support n

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- Respond to customer enquiries by phone, email and in person.
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- Assist retail customers with product selection and purchases.
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- Process customer orders and assist with quotes.
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- Support invoicing and retail sales.
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- Resolve customer enquiries, complaints and product issues professionally.
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- Process warranty claims and liaise with customers and suppliers.
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- Manage customer product and system registrations.
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- Monitor backorders and keep customers informed of order status.
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- Review margin reports and identify pricing or profitability concerns.
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- Provide customer support on behalf of the Sales Manager when required.
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- Maintain current pricing, catalogues, price lists and product information.
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Inventory & Warehouse nn
- Pick, pack and dispatch customer orders accurately and efficiently.
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- Conduct stocktakes and reconcile physical stock against system records.
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- Maintain accurate inventory records and stock levels.
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- Maintain and update Bills of Materials (BOMs).
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- Receive incoming stock and check deliveries against purchase orders.
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- Identify and report discrepancies or damaged goods.
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- Coordinate with production to help keep customer orders on schedule.
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- Organise freight and transport for incoming and outgoing goods.
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- Maintain accurate website product listings, pricing and availability.
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Purchasing & Supplier Management nn
- Liaise with local and overseas suppliers to source products and parts.
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- Raise and manage purchase orders.
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- Follow up supplier orders and deliveries.
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- Set up new products, pricing and supplier information within the business system.
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Accounts & General Administration nn
- Process supplier invoices and forward documentation to the Accounts team.
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- Assist with general accounts administration as required.
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- Maintain accurate filing and office administration systems.
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Office, Warehouse & Facilities nn
- Coordinate general maintenance and repairs.
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- Liaise with tradespeople, cleaners, gardeners and waste/recycling providers.
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- Monitor office and warehouse supplies and arrange replenishment.
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- Help maintain a protected, clean, organised and professional workplace.
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You will ideally have: nn
- Previous experience in office administration, customer service, sales administration or a similar all-rounder role.
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- Excellent communication and customer service skills.
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- Strong attention to detail and accuracy.
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- Experience with inventory, purchasing or warehouse administration.
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- Good computer skills and confidence learning new business systems.
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- Strong organisational and time-management skills.
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- The ability to work independently while also being a supportive team member.
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- A practical, "can-do" attitude and willingness to get involved where needed.
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- The ability to manage multiple tasks in a busy environment.
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Experience in a manufacturing, plumbing, wastewater, engineering, trade or distribution environment would be highly regarded.

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📌 Office Administrator (Brisbane)
🏢 Haymond Consulting Group
📍 Brisbane