Job Description

About the Role

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CARe Automotive is looking for an experienced Service Advisor to join our brand-current repair centre in Thornleigh, opening in November 2026. This is a key customer facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well coordinated repair journey.

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You'll play a hands on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

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About CARe Automotive

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CARe Automotive is a national automotive collision repair business delivering end to end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high quality repair outcomes - with Customer CARe at the centre of everything we do .

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Key Responsibilities

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Customer Service

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- Be a point of contact for CARe customers
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- Accurately document customer concerns and vehicle condition
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- Clearly explain repair processes, scope, and timeframes
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- Maintain ongoing communication with customers and Customer CARe
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- Handle customer concerns professionally and calmly
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Vehicle Intake & Coordination

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- Complete tablet based check in and Digital Triage processes
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- Capture accident, non accident, and pre existing damage
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- Mark up vehicles and maintain accurate records in RPS
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- Review jobs, action notes, and support production planning
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- Coordinate rectifications,



Out of Scope items, and quick fit work
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Administration, Safety & Compliance

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- Maintain accurate documentation and system records
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- Support continuous improvement and process compliance
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- Follow all site safety rules, PPE requirements, and procedures
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- Identify and escalate safety risks or incidents
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About You

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Essential

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- Experience in an automotive repair or workshop environment
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- Strong customer service and communication skills
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- High attention to detail and organisational ability
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- Understanding of vehicle repair processes
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- Current driver's licence
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Desirable

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- Certificate III in Panel or Paint
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- Experience in a senior customer service or advisor role
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- Knowledge of insurance or accident management environments
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- Experience with RPS or similar repair management systems
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Why Join CARe Automotive?

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- Work for a fast growing national repair network
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- Customer focused culture with strong operational support
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- Supportive team environment with clear processes
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- Competitive, above market salaries aligned to your skills and experience
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- Clear pathways for career progression as we continue expanding across Australia & beyond
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Apply Now

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If you're passionate about delivering great customer experiences and have experience in automotive repair environments, we'd love to hear from you.

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Apply now via Seek

📌 Service Advisor - Automotive Repair (Thornleigh)
🏢 Care Automotive Group Pty
📍 Thornleigh