Job Description

Join a Trusted Leader in Commercial Cleaning Since 1969

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Associated Cleaning Services (ACS) is a proudly Australian-owned business with over 57 years of excellence in the commercial cleaning industry. With a proven track record across health, education, retail, government, and corporate sectors, ACS is known for our commitment to quality, safety, sustainability, and ethical operations

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We're seeking an experienced and passionate Account Manager to join our Brisbane team. This is a field-based role ideal for someone who thrives in a fast-paced environment, is highly client-focused, and enjoys working on the ground with frontline teams.

About the Role n

As one of our Account Managers , you will manage a portfolio of sites, ensuring operational excellence and high client satisfaction. You'll be the key liaison between ACS and our valued clients, while leading and supporting our on-site cleaning teams.

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This is a dynamic, mobile role involving regular travel between sites and active involvement in daily operations.

Key Responsibilities n

Act as the first point of contact for client enquiries, escalations, and support needs—responding promptly and professionally.

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Build and maintain strong client relationships, with regular site visits and feedback sessions.

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Lead and support cleaning teams, including mentoring, scheduling, training, and performance management.

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Coordinate labour, resources, and rosters to ensure contracts are serviced to the highest standard.

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Oversee service mobilisation and smooth transition of new contracts.

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Conduct regular site audits, toolbox talks, and WHS checks to ensure safety and compliance.

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Manage consumables, supply orders,



and procurement coordination with suppliers.

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Ensure accurate documentation of site performance, incident reports, and client communications.

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Support staff inductions and ongoing training to uphold ACS's quality and compliance standards.

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Provide regular operational reports to senior leadership and contribute to continuous improvement initiatives.

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Monitor and manage cleaning teams to ensure all service standards and compliance requirements are consistently achieved

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Respond promptly to general enquiries and resolve operational issues raised by clients and cleaning teams.

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Manage day-to-day operational activities, ensuring seamless service delivery across all assigned sites

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Promote and drive additional sales within your assigned portfolio.

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What You’ll Bring

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Minimum 2 years' experience in customer service, site operations, or contract coordination—ideally in cleaning, FM or similar sectors

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Strong leadership skills with the ability to influence, guide, and motivate dispersed teams

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Excellent interpersonal and client engagement skills

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Sound knowledge of WHS standards, risk management, and compliance processes

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Strong organisational, multitasking, and problem-solving abilities

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Tech-savvy,



with proficiency in MS Office; experience with Salesforce and SafetyCulture (iAuditor) highly regarded

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Certificate III in Cleaning Operations or equivalent industry experience (preferred)

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Valid Driver's Licence and reliable vehicle for site visits

Requirements n

Flexibility for occasional night work; ability to manage your own schedule based on operational needs

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Proven experience in staff training, WHS compliance, and quality assurance

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Valid Blue Card (or willingness to obtain)

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Close working relationship with, and reporting to, the Head of Customer Success

Why Work with ACS? n

Proudly QLD-based business with head office in Newstead and 400+ active client sites across Australia

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Industry leader in compliance, sustainability, ethical sourcing and WHS

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Collaborative and values-driven team with strong leadership and development pathways

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Access to a 24/7 customer care centre, national operations support and real-time QA systems

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Be part of a business committed to diversity, equal chance and environmental responsibility

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Modern working environment with flexibility between office, field, and remote work.

Unlock job insights n

Hirer responsiveness Salary match Number of applicants

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- What's your expected annual base salary?
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- How many years' experience do you have as a customer services manager?
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- How much notice are you required to give your current employer?
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- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
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📌 Account Manager (Brisbane)
🏢 Associated Cleaning Services
📍 Brisbane