Job Description

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29th September, 2026 n

About MSWA
n MSWA is a leading Western Australian not-for-profit that has supported people living with neurological conditions and disability for more than 60 years. Through high-quality services, accommodation, therapy, and support, we empower people to achieve their goals and live as independently as possible.
n Join a passionate, values-driven team dedicated to making a real difference every day.
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n Life without limits.
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About the Role
n This is the operational and technical backbone of our Lotteries Team. You’ll look after the platforms our campaigns run on, the database we market to, and the permits and Terms & Conditions that let us go on sale. When a number moves unexpectedly, you’re the person who works out why. When something breaks mid-campaign, you’re the first call.
n You’ll report to our Marketing Operations Manager, who’ll guide your work and sign off anything that goes to a regulator — and you’ll guide our Marketing Operations Officer Day to day.
n Over the next couple of years, you’ll also lead our delivery workstream on a major platform migration, working alongside MSWA’s technology team and an external vendor.
n If you like owning things properly, getting the detail right, and being the person a team can rely on when it matters — this is the role.
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Key Responsibilities:

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- Configuring and administering the platforms our lotteries run on
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- Looking after the health of our marketing database — segments, deliverability, preferences
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- Investigating performance shifts and working with our technology team on what’s behind them
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- Preparing and lodging permits, Terms & Conditions and financial returns to regulators
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- Running campaign readiness checks before launch, and executing our draws
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- Building the playbooks and checklists that let the wider team run smaller campaigns themselves
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- Tracking budgets against forecast and flagging variances early
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- Leading our delivery workstream on a major platform migration
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Benefits n
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- Generous leave perks, salary packaging (up to $18,550)
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- Retails discounts – Woolworths, JB Hi-Fi, Apple, MYER, Virgin Australia and more
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- Health and wellbeing incentives, including an Employee Assistance Program and healthcare provider discounts
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- Supportive team culture with a focus on collaboration and continuous improvement
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- Adaptable working arrangements such as a 9-day fortnight, work from home, and genuine work/life balance
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- Access to pool vehicles (or mileage reimbursement)
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- Ongoing professional development – grow your career in lotteries & events
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- Additional leave benefits after a certain number of years of service, plus other leave entitlements
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Must‑Haves n
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- Qualification in Marketing, Business, Analytics, or related field (or equivalent experience)
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- Hands-on experience configuring a marketing, CRM, e-commerce or fundraising platform
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- Confidence working with data — building segments, interrogating performance, working out what sits behind a change
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- Experience preparing documentation to a compliance, audit or regulatory standard
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- A track record of finishing what you start, and flagging early when you can’t
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Ready to Make a Difference? n
nIf you believe in life without limits and want to join a team that values safety, quality, and innovation, click apply now!n
nApply now or for any questions email n

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📌 Senior Marketing Operations Officer (Perth)
🏢 MSWA
📍 Perth