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- Early morning shifts - finish your day by 11am.
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- Structured, KPI-driven environment with clear expectations.
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- Ideal for reliable contact centre professionals who value routine.
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Join a global insurance organisation as a Customer Service Consultant in a fast‑paced, inbound contact centre environment. This part‑time, Brisbane CBD, fully in‑office role offers $37.13 ph + super, with penalty rates, and suits experienced call centre professionals who thrive in KPI‑driven roles and value consistency.
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Perfect for early risers seeking structured part‑time work with their afternoons free.
What’s In It For You n
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- $37.13 per hour + super, plus penalty rates.
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- Part‑time hours with early starts and early finishes.
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- Join a stable, globally recognised insurance brand.
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- Beautiful, modern CBD office close to Central Station.
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- Structured onboarding and thorough training.
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- Clear KPIs, coaching and performance frameworks.
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- Supportive team culture with experienced leaders.
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About The Role nn
- Part‑time inbound contact centre role within a global insurance organisation.
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- Handle high‑volume phone calls, including time‑critical and emotive situations.
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- Confidently lead customer conversations and take ownership of outcomes.
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- Work in a structured, KPI‑driven environment.
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- Navigate 3-5 systems simultaneously while maintaining accuracy and service.
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- 100% office‑based for at least the first 6 months.
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- Rotating roster Monday - Friday, 5:00am - 11:00am (after training).
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- 4-6 weeks paid training, followed by ongoing support.
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About You nn
- Available to work a rotating roster Monday – Friday 5:00am – 11:00am (Shifts will be 5am – 9am; 6am – 10am; 7am – 11am)
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- A natural early starter who can perform consistently from 5am.
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- Looking for secure, ongoing part‑time work, not short‑term flexibility.
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- Proven experience in a fast‑paced, phone‑based contact centre.
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- Confident navigating multiple systems at once (3–5) while talking with customers.
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- Comfortable working to KPIs, targets and quality measures.
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- Strong tenure with a demonstrated history of reliability and consistent attendance.
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- Resilient, adaptable and open to feedback and coaching.
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- Confident communicator who can take the lead in customer conversations.
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- Able to commit to part‑time, in‑office work in the Brisbane CBD.
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- Full Australian unrestricted work rights required.
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- Must be able to pass a Police Check.
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Please note: This is a high‑accountability role. Reference checks will be conducted early in the process, including verification of attendance and reliability.