Job Description

We’re recruiting a Level 2 ICT Support Engineer for a Brisbane-based managed services team. This is a hands‑on support role for someone who enjoys solving problems across different customer environments and taking ownership of tickets through to resolution.

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The team is looking for an MSP all‑rounder : an engineer with broad technical capability who is comfortable moving between Microsoft 365, networking, infrastructure and endpoint issues. You’ll also work closely with Level 1 engineers, helping them troubleshoot and develop their skills.

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What you’ll be doing

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- Own and resolve escalated support tickets across multiple customer environments.
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- Troubleshoot Microsoft 365, identity, endpoint, networking and infrastructure issues.
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- Investigate the cause of recurring problems and document clear fixes.
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- Communicate directly with customers, keeping them informed as issues progress.
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- Support and mentor Level 1 engineers, including helping with escalations.
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- Work with the wider managed services team to maintain a reliable, responsive service.
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What we’re looking for

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- Experience in a managed services provider or similar multi‑customer support environment.
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- Genuine hands‑on Level 2 support experience,



including ownership of tickets from investigation to resolution.
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- Working knowledge across Microsoft 365 and a broader mix of networking, servers, endpoints and infrastructure.
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- Robust troubleshooting skills and the confidence to investigate issues outside one specialist area.
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- Clear customer communication and a practical, team‑focused approach.
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- An interest in sharing knowledge and helping less experienced engineers develop.
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You may currently be called a Service Desk Engineer, IT Support Engineer, Desktop Support Engineer or Systems Engineer. What matters most is that hands‑on customer support is a substantial part of your role and you enjoy the variety of an MSP environment.

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Salary and opportunity

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The salary for an experienced Level 2 engineer is $85,000–$95,000 base plus super, depending on experience.

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We’re also open to speaking with strong Level 1 or Level 1.5 engineers who have an excellent customer service mindset and a solid technical foundation. For someone developing into Level 2, the salary would be closer to $70,000 base plus super.

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If you enjoy owning tickets, working with customers and solving a broad range of technical problems, we’d like to hear from you.

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📌 Technical Support Engineer (Brisbane)
🏢 P&C Partners
📍 Brisbane