Job Description

Swoop Telecommunications is an ASX listed telecommunications company that provides mobile plans, high-speed NBN, Fibre, and Fixed Wireless internet to homes and businesses. Founded in regional Victoria in the 1990s, the company has grown to become a leading independent internet service and phone provider recognized for its award-winning customer service.

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We value innovation, collaboration and growth, where your work directly contributes to connecting lives and communities. At Swoop, we support flexibility and work-life balance through hybrid working and meaningful benefits, including 12 weeks of paid parental leave and a free internet benefit to keep you connected at home.

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We’re currently looking for a Senior Credit Collections Officer to join our Brisbane office.

About the Opportunity n

Reporting to the Senior Manager, Revenue & Collections, you'll play a critical role in protecting revenue, reducing credit risk, and resolving complex customer account matters.

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More specifically, you will:

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- Manage complex collections and debt recovery activities across strategic customer accounts
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- Investigate and resolve disputed balances and overdue account matters
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- Negotiate payment arrangements, settlements and recovery strategies
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- Identify and mitigate credit risk exposure
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- Build robust relationships with customers and internal stakeholders
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- Provide guidance and support to junior team members
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- Drive process improvements and contribute to team performance outcomes
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About You n

You are a confident negotiator who knows how to balance customer relationships with commercial outcomes. You thrive in complex environments and enjoy solving problems, influencing stakeholders and delivering results.

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Additionally, you'll bring:

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- Previous experience in a similar senior credit collection, accounts receivable or credit risk role (ideally within the telecommunications industry)
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- Proven success managing high-value and complex customer accounts
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- Commercial acumen and credit risk assessment skills
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- Excellent communication, negotiation and stakeholder management capabilities
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Why Join Swoop? n

Take ownership of strategically important customer accounts within a supportive and collaborative team

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Hybrid working environment with flexibility

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Be part of a growing business where your work makes a real impact

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We’re proud to foster an inclusive and supportive environment where every team member is empowered, every voice is valued, and innovation thrives.

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Satisfactory police checks, reference checks and working rights are required for this role.

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📌 Senior Credit Collections Officer (Brisbane)
🏢 Swoop Telecom
📍 Brisbane