Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.
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$38.05/hr + super | 12-month casual contract |
About the role
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- First point of contact for the community across phone, face-to-face, email and online channels
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- Provide accurate information across a wide range of council services
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- Process customer requests and route complex enquiries to the right teams
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- Deliver positive customer experiences in a fast-paced, high-volume environment
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- Based at the Caloundra Administration Building, with work across the council’s Customer Contact locations as required
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Hours and availability
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- Casual, Monday to Friday, shifts generally 4 to 8 hours
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- Close to full-time hours (up to 38 per week) in peak periods: January to March and July to October
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- Hours may reduce outside peak periods based on operational needs
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- Availability during school holidays is essential
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- Must be available for a structured three-week training and onboarding program from Tuesday 17 November 2026, with full attendance required
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Preferred Requirements
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- Outstanding customer service and communication skills
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- Experience in a contact centre, front counter or customer-facing role
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- Solid computer literacy and the ability to learn multiple systems quickly
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- Attention to detail and a practical approach to problem solving
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- Resilience, adaptability and a calm approach with challenging customers
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- A positive, team-focused attitude and genuine commitment to service
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Preferred Qualifications
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- Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential)
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- Previous local government or public sector experience (highly regarded)
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