Job Description

Hutcheon and Pearce

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Branch Coordinator

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Full time

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Warren, NSW

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We are looking for a highly organised and customer-focused team member to join our branch in a varied role supporting our Service, Parts and Administration functions. You'll be a key point of contact for customers, helping coordinate service jobs, provide parts and service support, and ensure the day-to-day operations of the branch run smoothly.

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About the Role:

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This is a hands-on role suited to someone who enjoys working with customers, has strong attention to detail and can confidently manage multiple priorities in a busy environment.

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Key responsibilities include:

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- Supporting customers throughout the service process, from initial enquiries through to job completion, including work orders, quotes, warranty claims and job scheduling.
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- Using your technical knowledge to assist the Service Manager and ensure jobs are coordinated efficiently.
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- Supporting parts sales, researching customer requirements, managing inventory and assisting with deliveries and merchandise.
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- Maintaining an organised and welcoming showroom, including displays and marketing materials.
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- Providing general administrative support across the Service, Parts and wider branch, including timesheets, invoices, records and dealership files.
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- Welcoming customers and visitors, managing incoming calls and ensuring a positive customer experience.
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- Assisting with branch administration, events, correspondence, mail and office supplies.
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About You:

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Previous experience in an administrative and/or service advisor role or similar

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- Strong people and communication skills
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- Positive attitude towards customer service
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- Ability to use applications such as Microsoft Office Suite, Sales and Service Advisor software
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- Understanding of office procedures, data entry and technical terms
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- Capable in accounting and reconciliation
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This is an excellent opportunity for someone looking to be part of a supportive team where no two days are the same and where their customer service, technical and organisational skills can make a real difference.

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Why Join Us:

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- Certified 'Great Place to Work' 24/25
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- Industry Competitive Remuneration
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- Staff discounts on John Deere parts, products, toys, and merchandise
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- Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
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- A commitment to a healthy work-life balance
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- Annual uniform and PPE allowance
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- Progress with ease via John Deere University Pathways , a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
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- Coaching, counselling and well-being support services through our EAP Provider; Assure
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About Hutcheon and Pearce

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Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.

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Hutcheon & Pearce has always been a proud family business.

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Want more information?

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Contact or call Zara on .

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Apply today to experience the H&P; difference!

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- Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.
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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.

📌 Branch Coordinator (Mount Harris)
🏢 Hutcheon & Pearce
📍 Mount Harris