Job Description

Are you a customer-focused Key Accounts Manager with experience in fire protection, building services or a similar industry?

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We’re looking for someone to take ownership of a portfolio of key clients across our fire protection maintenance and compliance services .

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nWe’re Hiring: Key Accounts Manager – Fire Protection Services n
nWhat you’ll do n
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- Build and maintain strong relationships with key clients.
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- Be the main point of contact for service queries, issues and escalations.
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- Work with technicians, service coordinators and project teams to ensure great service delivery.
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- Monitor contracts, KPIs and SLAs.
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- Conduct client meetings and site visits.
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- Manage outstanding works, defects and rectifications.
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- Identify opportunities to grow existing client relationships and services.
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- Support new contract pricing, mobilisation and handover.
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- Ensure services align with relevant standards, including AS 1851 .
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nWhat we’re looking for n
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- Experience in account management, client relationships or service coordination .
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- Fire protection or building services experience is highly desirable.
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- Good understanding of fire systems — wet/dry, detection, passive fire, EWIS etc.
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- Robust communication, organisation and commercial skills.
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- Customer-focused with excellent attention to detail.
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- Uptick and Microsoft Office experience is desirable.
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- Current Driver’s Licence.
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nWhy Force Fire? n
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Competitive salary + car allowance

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Supportive team and great culture

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Training and career development

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Growing business with exciting opportunities

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A strong focus on safety, reliability and long-term client relationships

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Ready to take the next step? Join the Force Fire team and help us deliver exceptional service to our clients.

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📌 Key Accounts Manager - Fire Protection Services (Parramatta)
🏢 Force Fire Services P/L
📍 Parramatta