Job Description

RACQ Roadside Assistance / Tow Truck Operator in Hervey Bay n

Trio Automotive Group is a growing Roadside Assistance and Towing company, and we are seeking motivated, reliable and customer-focused RACQ Roadside Assistance / Tow Truck Operators to join our team in Hervey Bay, Queensland .

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This is a great opportunity for someone who enjoys hands-on work, helping people, solving problems and being part of a supportive and professional team.

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Trio Automotive Group is a growing Roadside Assistance and Towing company, and we are seeking motivated, reliable and customer-focused RACQ Roadside Assistance / Tow Truck Operators to join our team in Hervey Bay, Queensland .

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This is a great opportunity for someone who enjoys hands-on work, helping people, solving problems and being part of a supportive and professional team.

About the Role n

As an RACQ Roadside Assistance / Tow Truck Operator , you will provide high-quality roadside assistance and towing services to RACQ members throughout the Hervey Bay and surrounding areas.

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You will represent Trio Automotive Group and RACQ professionally while ensuring the safety, satisfaction and wellbeing of every customer you assist.

Key Responsibilities n

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- Attend roadside assistance jobs including flat tyres, vehicle lockouts, battery issues, jump starts and other mechanical assistance
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- Provide towing and roadside assistance services safely and efficiently
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- Operate tow trucks and roadside assistance vehicles in accordance with company and RACQ procedures
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- Assess vehicle issues and provide practical roadside solutions where possible
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- Ensure customers are kept informed and receive friendly, professional service
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- Maintain the cleanliness,



safety and presentation of allocated work vehicles
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- Complete job reports, customer information and other documentation using tablets and computer systems
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- Follow workplace health and safety requirements and safe work practices
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- Work as part of a professional team servicing Hervey Bay and surrounding areas
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What We Offer nn
- Supportive and friendly team environment
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- Comprehensive onboarding and ongoing training
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- RACQ-specific training and support
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- Flexible shift options
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- Opportunities for growth opportunities and development
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- Weekly recognition programs
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- Annual Christmas party and company social events
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- A varied and hands-on role where every day is different
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Skills & Experience nn
- Current open Australian car licence – Essential
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- MR or HR license preferred or willingness to obtain (for truck roles)
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- Sound knowledge of motor vehicles
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- Previous roadside assistance, towing, automotive or mechanical experience is highly regardedStrong problem-solving and communication skills
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- Computer literate and confident using tablets and mobile technology
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- Physically fit and capable of performing manual tasks
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- Strong work ethic and reliable attendance
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- Professional appearance and customer-focused attitude
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- Ability to work independently while also being part of a team
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- Ability to work rotating on-call shifts, nights and weekends as part of a shared team roster
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Location n

Hervey Bay, Queensland

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Servicing Hervey Bay and surrounding Fraser Coast areas.

Join Our Team n

If you are reliable, hardworking, mechanically minded and enjoy helping people when they need it most, we would love to hear from you.

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📌 RACQ Roadside Assistance / Tow Truck Operator in Hervey Bay (Urangan)
🏢 Trio Automotive Group
📍 Urangan