Job Description

Provide an end-to-end customer experience by responding to phone & email inquiries & scheduling appointments for both clinicians & non-clinical teams.

Job Description n

At Better Rehab, we started with one goal: to provide better Allied Health services for people living with a disability. Fast forward and we’ve grown into a leading National Allied Health provider, making a real impact every day!

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As an Intake Specialist, your work directly impacts our participants' journey to achieving greater independence, confidence and quality of life. You’re the friendly guide, the problem-solver and the organiser who makes everything run smoothly so our clinicians can focus on delivering exceptional care.

Your role: n

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- Full time, permanent position.
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- Working hours are Monday to Friday - 8:30 AM to 5 PM
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- Be the first point of contact for our participants and their support network, responding to phone and email inquiries.
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- Schedule and arrange appointments for our Allied Health Professionals; keeping things running smoothly.
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- Set up service agreements, conduct risk assessments and manage waitlists.
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- Keep our database up to date and help with documentation.
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- Provide excellent customer service while supporting the people who need us most.
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Why You’ll Love Working with Us: n

It’s not just about the job, it’s about the experience.

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- Free breakfast and snacks in the office to start your day right!
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- Passionate leave so you can travel, take a career break or follow a passion project while knowing your job will be here when you’re ready to return.
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- Wellbeing matters - enjoy an annual wellbeing day and access to confidential support services.
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- Regular team and social events like aqua golf, bowling and escape rooms!
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- Paid parental leave, study leave and more!
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- A beautiful office location close to Westfields, coffee shops and restaurants.
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- Dog-friendly offices - bring your fur-baby to work!
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Qualifications n

What makes you a great fit?

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You’re someone who thrives in people-focused environments and takes pride in delivering excellent customer service. With your tech-savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication.

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You enjoy the energy of a fast-paced workplace and are always ready to take on new challenges. If you’ve had experience in admin, healthcare, or customer service, that’s a bonus! But don't worry, we're happy to provide training for the right person.

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This is more than a desk job - it’s a chance to be part of something bigger! You’ll be the heart of our participant journey, setting the tone for the incredible services we provide.

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Commitment to Diversity:

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At Better Rehab, we embrace diversity, inclusivity and welcome applicants from all backgrounds, identities, and abilities including neurodiverse individuals.

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If you think you’d be great in this role but don’t meet every single requirement, we still encourage you to apply, we’d love to hear from you.

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Learn more at

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📌 Intake Specialist (Sydney)
🏢 SmartRecruiters
📍 Sydney