Job Description

At The William Inglis Hotel – MGallery South West Sydney , we believe luxury lives in the details - a warm welcome, a thoughtful recommendation and the little touches that make a stay memorable.

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Inspired by our rich thoroughbred heritage and our home in the heart of South West Sydney, The William Inglis is a hotel with a story to tell. As part ofAccor and the MGallery Collection, we create memorable experiences through genuine connection, individuality and exceptional service.

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We’re looking for a Reservations Agent to join our team and help bring that experience to life.

Company Description n

At The William Inglis Hotel – MGallery South West Sydney , we believe luxury lives in the details - a warm welcome, a thoughtful recommendation and the little touches that make a stay memorable.

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Inspired by our rich thoroughbred heritage and our home in the heart of South West Sydney, The William Inglis is a hotel with a story to tell. As part ofAccor and the MGallery Collection, we create memorable experiences through genuine connection, individuality and exceptional service.

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We’re looking for a Reservations Agent to join our team and help bring that experience to life.

Job Description n

As a Reservations Agent, you’ll be one of the first points of contact for many of our guests. From the first enquiry through to confirming their stay, you’ll create a warm, personalised booking experience while confidently finding opportunities to enhance the guest experience and maximise revenue.

What you'll be doing n

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- Manage all incoming reservation enquiries across phone and email, providing warm, professional and personalised service.
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- Build genuine connections with guests, offering knowledgeable recommendations and identifying opportunities to upsell and maximise revenue.
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- Accurately create and maintain reservations and guest profiles in Opera Cloud, including preferences,



special requests and booking details.
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- Maintain strong knowledge of our rooms, rates, packages, promotions, hotel facilities and local area.
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- Monitor the hotel’s general inbox, actioning and transferring enquiries to the appropriate departments while ensuring exceptional service, communication and follow-through.
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- Communicate guest requests and key information clearly across departments to ensure a seamless guest journey.
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- Work closely with Front Office, Sales and other hotel teams, identifying and communicating relevant sales leads.
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- Ensure rates, availability and booking information are accurate and in line with hotel guidelines.
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- Stay up to date with hotel communications, promotions and the Accor Live Limitless (ALL) loyalty programme.
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- Bring the Accor values and Heartist principles to life through every interaction, while supporting a positive and collaborative team environment.
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Qualifications About You n

We're looking for someone who brings genuine warmth, confidence and a passion for creating exceptional guest experiences.

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You’ll ideally have:

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- Previous experience in hotel reservations, Front Office, customer service or a similar guest-facing role, with luxury or premium hotel experience highly regarded.
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- A genuine passion for hospitality and creating memorable guest experiences.
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- A natural ability to connect with people and make guests feel genuinely looked after.
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- Strong communication skills, with excellent attention to detail and accuracy.
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- Experience with Opera Cloud or a similar PMS, with strong computer skills.
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- A confident, personable approach to sales and upselling, with a focus on enhancing the guest experience.
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- The ability to quickly learn and confidently communicate our rooms, rates, packages, promotions and hotel offerings.
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- Additional language skills are advantageous.
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- A proactive, collaborative and can-do attitude, with a genuine desire to learn and grow.
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- Flexibility to work a rotating roster, including ongoing Saturday shifts and some public holidays.
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- Full working rights in Australia. Please note, sponsorship is not available for this position.
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Above all, you’re warm, genuine, reliable and guest-focused. You take pride in the details, communicate openly with your team and understand that great hospitality is about making people feel genuinely seen and looked after.

Additional Information n

At The William Inglis Hotel, part of Accor’s MGallery Collection, you’ll enjoy:

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- Career development and opportunities across Accor
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- Global Heartist discounts on accommodation and dining
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- Complimentary car parking and discounted barista coffee!
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- A supportive, inclusive and active team culture
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- The chance to work in a unique hotel blending luxury, heritage and hospitality
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Diversity&Inclusionfor; Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

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When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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📌 Reservations Agent - Full Time (Sydney)
🏢 Mgallery
📍 Sydney