Customer Relationship Specialist - Parramatta & Hurstville n
Collections & Investigations Contact Centre
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Collections (Call Centre & Customer Service)
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Starting Salary $65,000 + Super + Earn Uncapped Bonuses
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Vibrant culture, quarterly awards, team events, and wellbeing initiatives
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Parramatta CBD and Hurstville CBD – a short walk to the station, shops & eateries.
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Monday–Friday, 8:30AM–5:00PM (no weekends or late nights!)
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No prior collections experience required - Fully paid training provided
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Career progression opportunities
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Kickstart Your Career with Complete Credit Solutions (CCS)!
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No Experience? No Problem. Just Bring Your Drive! Full Training Provided!
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Looking to break into the debt collection industry? Join Complete Credit Solutions (CCS) as a Customer Relationship Specialist and build a career in a fast-paced, regulated, and rewarding environment. Since 2012, CCS has been helping Australians get back on track financially. Now it’s your turn to be part of the journey.
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All successful candidates will complete a fully paid two-week induction and training program at our Parramatta office, regardless of their ongoing office location.
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Following the completion of training:
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- Employees hired for our Parramatta office will remain based in Parramatta.
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- Employees hired for our Hurstville office will transition to the Hurstville location for their ongoing role.
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- This ensures all new team members receive consistent training, support, and development before commencing in their respective teams.
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About the Role
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As a Customer Relationship Specialist, you’ll play a key role in supporting customers with overdue accounts while developing valuable industry skills:
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- Optimise a portfolio of overdue accounts from Australian institutions
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- Contact customers via inbound & outbound calls to discuss outstanding balances
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- Use modern tools and systems and apply skip tracing techniques to locate and support customers
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- Work with customers to understand their situation and negotiate realistic repayment solutions
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- Maintain accurate records and operate within strict compliance and regulatory guidelines
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- Build rapport while handling sensitive financial conversations professionally
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- Work towards achievable targets in a supportive, team-driven environment
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Skills & Experience:
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- Strong verbal communication skills and confidence speaking on the phone
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- Negotiation and influencing skills
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- Emotional intelligence/empathy when dealing with customers
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- Resilience – you can handle challenging conversations in high volume call centre workplace
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- Motivation to achieve targets and grow your earnings
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- Attention to detail, data accuracy, and willingness to learn compliance requirements
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What we offer
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- Fully paid training + career progression pathways
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- Uncapped monthly incentives – your performance directly drives your earnings
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- Regular team events, quarterly awards and annual Christmas party.
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Debt collection is more than just recovering money; it’s about helping people find a way forward. At CCS, you’ll learn how to balance outcomes with customer care, making a real difference while building a stable, rewarding career.
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We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
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