Job Description

Our purpose is to Drive the Shift towards a sustainable transport system.

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At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

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You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

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Welcome to Scania, a company that is enjoying record growth.

Who You Are n

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- We're looking for someone who can think on their feet, confidently manage competing priorities and deliver solutions when customers need them most.
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- You'll build strong relationships, negotiate outcomes, support workshop operations and play a key role in keeping our customers moving.
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- You're proactive, commercially minded and enjoy building strong relationships with customers and internal stakeholders.
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- You thrive in a busy environment where priorities change quickly and no two days are the same.
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- You're confident having challenging conversations, managing customer expectations, negotiating solutions and finding outcomes that work for both the customer and the business.
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To succeed in this role, you will have: nn
- Experience in automotive parts, customer service, retail automotive, logistics, or a related industry
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- A strong customer-first mindset with the ability to build long‑term relationships
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- Confidence influencing outcomes and handling difficult conversations professionally
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- Robust negotiation and problem‑solving skills
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- Excellent communication skills with the ability to engage effectively with customers, technicians, suppliers and colleagues
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- High attention to detail and the ability to manage multiple priorities
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- A proactive approach and a genuine desire to learn, improve and develop your career
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What You will do nn
- Build strong relationships with customers, workshop teams and suppliers
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- Identify customer needs and provide expert parts advice and solutions
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- Manage enquiries, quotations and orders from start to finish
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- Negotiate and resolve customer concerns professionally and effectively
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- Work closely with the Workshop team to ensure parts availability and minimise downtime
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- Identify opportunities to increase sales and improve customer satisfaction
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- Maintain inventory accuracy and ensure parts are stored and managed correctly
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- Process invoices, payments and associated documentation accurately
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What we can offer you nn
- A dynamic and inclusive work culture - be part of a great team environment
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- Salary packaging, novated leasing
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- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
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As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

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📌 Parts Advisor (Sydney)
🏢 Scania
📍 Sydney