Job Description

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Hamilton Elevators NSW is a specialised lift company experiencing strong growth across our business in NSW & ACT. We are currently seeking an experienced customer service administrator to join our expanding team.

About the Role n

As a customer service administrator, you will be responsible for overseeing day-to-day administrative & scheduling tasks to support effective workflow management across the business.

Your Responsibilities will include: n

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- Managing incoming calls / emails & directing enquiries to the appropriate teams
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- Scheduling & coordinating service jobs and inspections with clients & technicians
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- Monitoring maintenance schedules & ensuring jobs are allocated correctly and that tasks are completed on schedule
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- Managing third-party customer portals and uploading documents as required
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- Sending out job reports to our customers as required
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- Supporting cross-functional teams with ad hoc administrative tasks
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- Support with SIM card management & stock allocation
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- Assisting with timesheets for field staff
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About You n

To succeed in this role, you will have:

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- Previous experience in a customer service, office administration, coordination or scheduling
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- Excellent organisational & multitasking abilities
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- Comfortable using computers & administrative systems
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- Experience using Simpro or similar service management software
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- Confidence speaking with clients and internal team members
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- Ability to work independently & take initiative in a fast-paced office environment
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- A willingness to learn & support a growing business
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📌 Customer Service Administrator (Sydney)
🏢 Hamilton Elevators
📍 Sydney