Job Description

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Experience with Dynamics 365 Sales, Customer Service, or Field Service modules.

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Experience with Copilot Studio and AI Builder.

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Experience in enterprise-scale CRM implementations.

Detailed Job Description Key Responsibilities n

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- Design, develop, and customize Microsoft Dynamics 365 CRM solutions.
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- Develop and maintain plugins, custom workflows, custom actions, and business process flows.
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- Create and customize forms, entities, views, dashboards, and security roles.
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- Build integrations with external systems using REST APIs, Web APIs, Azure Services, and .NET technologies.
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- Develop Power Automate flows and Power Apps solutions.
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- Work with Azure Functions, Logic Apps, Service Bus, and API Management for integrations.
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- Participate in requirements gathering, solution design, development, testing, and deployment.
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- Troubleshoot and resolve application issues and performance bottlenecks.
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- Collaborate with business analysts, solution architects, and stakeholders.
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- Follow best practices for CRM development, security, and deployment.
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Required Technical Skills nn
- Microsoft Dynamics 365
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- Customizations and Configurations
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- Plugins, Custom Workflow Activities
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- Business Rules and Business Process Flows
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- Ribbon Workbench / Command Bar Customization
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- CRM Security Model
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- Development Skills
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- HTML5, CSS3
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- Dynamics 365 SDK
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- Web API and OData
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- Power Platform
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- Power Apps
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- Power Automate
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- Dataverse
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- Power Platform Administration
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- Integration Technologies
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- REST/SOAP APIs
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- Logic Apps
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- Service Bus
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- SSIS (optional)
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- Database
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- SQL Server
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- FetchXML
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- Query Expressions
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- DevOps
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- Git Source Control
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- Solution Deployment Management
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Preferred Qualifications nn
- Bachelor's Degree in Computer Science, Engineering, or related field.
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- Microsoft Dynamics 365 certifications are preferred.
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- Experience with Agile/Scrum methodologies.
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- Knowledge of Azure cloud services.
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Preferred Certifications nn
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant
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- Microsoft Certified: Power Platform Solution Architect Expert
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📌 Technology Lead | Microsoft Technologies | Dynamics CRM (Melbourne)
🏢 Ampstek
📍 Melbourne