Job Description

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About the OCU Group

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OCU Group is a global infrastructure and energy services business with more than 5,000 people globally delivering projects that power communities and support the energy transition.

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Our Australian and New Zealand operations are growing fast, bringing together great businesses including All Energy Contracting (AEC), Bam Bam, Pilecom and Volta under one group.

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About the chance

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We are looking for a Service Desk Analyst to join our team in Perth.

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In this role you will be the first point of contact for day-to-day IT support across the OCU Group. As a IT Service Desk Analyst you’ll will;

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- Be the first point of contact for IT support, by phone, ticket or in person, across our Perth office and other sites.
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- Set up new starters with everything they need to hit the ground running, from AD and Entra ID accounts to licensing and devices.
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- Build, deploy and support Windows devices through Intune and Autopilot, from rollout to return.
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- Troubleshoot Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and keep devices secure and patched.
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- Support our core business systems and help roll out new platforms across the Group, getting hands-on with users at go-live.
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- Handle routine Teams, SharePoint and access requests, knowing when to escalate the trickier ones to second line.
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- Keep our knowledge base current so common issues get solved faster next time.
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- Look after everyday tech around the office, from printers to meeting room equipment.
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What you’ll bring to the team

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- A friendly and approachable manner, you’re the person people are relieved to get on the phone when something’s not working.
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- Exposure to Windows devices, Microsoft 365 or a helpdesk/ticketing system is a bonus, but for this role, attitude counts for more than a CV.
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- A qualification or study towards a relevant IT certification is a ideal, as is any hands-on experience in a similar role.
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- A natural problem-solver who enjoys getting to the bottom of an issue.
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- Comfortable picking up new systems and processes quickly, and confident asking questions when you don’t know something yet.
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- Organised enough to juggle multiple tickets and requests.
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- A team player who’s happy to pitch in wherever it’s needed.
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Why Join the OCU Group

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- Be part of something bigger: join an international group operating across the UK, Australia and New Zealand.
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- Grow with us: get involved in major technology projects, playing your part as we roll out new platforms and systems across a rapidly growing international group.
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- Work on industry-leading projects: contribute to some of Australia and New Zealand’s largest renewable energy and power infrastructure projects.
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Apply now or for more information contact us at [email protected]

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📌 IT Service Desk Analyst (Perth)
🏢 OCU AEC Pty
📍 Perth