Helpdesk Team Lead n
Lead. Mentor. Make an impact.
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nJoin a growing Client where you'll lead a team of Helpdesk Technicians, drive service excellence, and help develop the next generation of IT professionals.n
About the Role n
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- Lead, coach and mentor a team of L1 Helpdesk Technicians
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- Manage ticket allocation, escalations and SLA performance
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- Conduct 1:1s, performance reviews and team development activities
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- Act as a technical escalation point for the team
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- Drive continuous improvement across processes and documentation
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- Build robust client relationships and deliver exceptional customer service
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- Assist with recruitment, onboarding and staff development initiatives
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About You n
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- MSP or Service Desk experience is essential
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- Previous team leadership, coaching or mentoring experience
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- Strong troubleshooting and technical problem-solving skills
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- Customer-focused with excellent communication skills
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- Able to balance people leadership with operational responsibilities
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- Current Driver's Licence required
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What's on Offer? n
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- Salary negotiable
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- Hybrid flexibility
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- Supportive leadership team and exceptional culture
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- Clear career progression opportunities
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- Parking reimbursement and access to pool vehicles
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- EAP, fresh fruit, quality coffee and stocked kitchen
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- Regular team social events
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- Adelaide city-fringe location
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If you're an experienced Service Desk professional looking to combine technical expertise with leadership development, we'd love to hear from you. n
nApply today.