2IC STORE MANAGER - FULL TIME

From our humble beginnings in 1995, we have continued to evolve the Mens Suit Warehouse (MSW) brand around our core mission; to help men get suited! Men who are time poor, men who don’t want to go shopping for hours on end, men who stick to a budget men who find the entire experience of finding a good suit, a bit tiresome. We exist to help men like you. No frills, no fuss.

At MSW, we have built a brand around simplicity, honesty and convenience, without compromising style or service. We make finding a suit as simple as it should be.

The Role:

A supervisory role working alongside the Store Manager with a strong focus on driving positive store performance by ensuring the successful completion of all duties and responsibilities whilst maintaining a fuss free, efficient and enjoyable shopping experience for the MSW client at all times.

Main Duties/Responsibilities:

Customer Service

• Leading by example in customer service

• Create a fuss free, efficient and enjoyable customer service experience for the MSW customer

• Take initiative to build product and styling knowledge to best service the customer

• Ensure the timely management of customer queries via Podium, Telephone, Email and in store

channels.

• Communication of key customer relevant information including managing customer orders

and alterations and appointment bookings in an organised and timely manner

Stock Management

• Ensures availability of merchandise through regular communication of stock requirements to the

Directors

• Process and follow up customer orders following the correct procedure

• Conducting accurate brand inventory counts as requested by Directors

• Management of stock receiving and inter store transfers following the correct procedures

• Maintain accurate record keeping of customer orders, alterations and wedding parties

Driving Team Performance

• Monitors store budgets, sales, and operational expenses to achieve the stores Key Performance





Indicators [KPI’s]

• Train and Develop the store team as required using the MSW Policy and Procedures Manual

• Develop a store environment fostered on team work and directed towards the achievement of

customer satisfaction by communicating with and motivating your team

• Ensure team adherence to all Policies and Procedures in an effort to minimise loss and drive

store and team performance

Operations

• Managing store administrative requirements including accurate record keeping at all times

• Supervise the opening and closing procedures, including following all cash management

procedures outlined in the MSW Policy and Procedure manual

Store Standards

• Maintains Visual Merchandising and Store Standards as per the policies and procedures

• Protects employees and customers by providing a safe and clean store workplace as per the

MSW Policies and Procedures manual

Skills And Experience

• Intermediate to Advanced skills in word processing and email software

• Excellent Verbal and Written Communication

• Organised, Punctual, Ability to meet deadlines

• Customer Focused

• Ability to track budgets and expenses

• Ability to develop rapport with key stakeholders

• 5 years experience in Store Supervisory Role(s)

• A minimum of 3 years experience in a similar supervisory role is preferred

Performance Roles

• Ability to achieve and exceed sales budgets and other store KPI’s

• Completes all administrative tasks in a timely manner without compromising the in store

customer experience

• Adheres to policies and procedures at all times

• Ensures a safe workplace for employees and customers at all times

• Maintains a professional and respectful manner at all times when communicating with clients,

customers, employees and management

• Demonstrates initiative and a drive to succeed and exceed expectations in all areas of the role.

We thank those that apply for the position and advise that only candidates required for an interview will be contacted.

📌 Full Time 2IC Store Manager (Melbourne)
🏢 MENS SUIT WAREHOUSE DIRECT
📍 Melbourne