Team Leader Intake and Booking

We're seeking an enthusiastic Team Leader Intake and Booking to join our dedicated NDIS Customer Service Team. This role involves managing and meeting Partner in the Community contract deliverables of NDIS Services within the Brotherhood of St Laurence (BSL) Disability Services Division.

- Location: Flexible across any BSL NDIS office location (negotiable due to successful applicant’s preference).
- Travel: Required across multiple locations within relevant service delivery areas.
- Salary: A competitive remuneration package ranging from $93,670.78 - $100,783.94 per annum + 12% superannuation.
- Type of Employment: Permanent, Full-time (38-40 hours per week).

This isn't just a job, it's a mission to create lasting change.

Leave Entitlements

- 17.5% leave loading on annual leave.
- Ten (10) paid days of Aboriginal and Torres Strait Islander Cultural Leave per year.
- Reproductive Leave, Gender Affirmation Leave, Cultural Leave and Family and Domestic Violence Leave.

Financial Benefits

- Salary Packaging - Claim up to $18,500 per year tax-free.
- Discounted health insurance.
- Discounted childcare.

Wellbeing

- Optional free flu shots each year.
- A workplace that actively supports diversity, inclusion and accessibility.

ABOUT US

At the Brotherhood of St. Laurence (BSL), we see possibilities.

We work alongside people and communities to create lasting change. As a social justice organisation with more than 90 years of experience, we're committed to building a fairer and more inclusive Australia.

Through our Disability Services team, we support people with disability to connect, participate and thrive in their communities.

Learn more about BSL and our work on our website.

ABOUT YOUR RECENT ROLE

As an Intake and Booking Team Leader, your role is a pivotal function of the National Disability Insurance Scheme (NDIS). While overseeing the management and coordination of the Intake and Bookings Team,



you will be responsible for coordinating and meeting Partner in the Community contract deliverables of NDIS Services in defined geographical areas.

As an Intake and Bookings Team Leader, you will play a critical role in ensuring timely, efficient, and responsive service provision to BSLs NDIS participants, customers, and the community. Additionally, as necessary, this position screens participant records, ensuring that all relevant participant/family/carers information is correct, current, and available.

ABOUT YOU

We are seeking applicants who have:

- Highly developed administrative and time management skills
- Proven experience leading and managing a productive team environment that may require staff to pivot from one task to another, flexibly and with short notice
- Lived experience with disability or awareness of the impact of existing or acquired disability upon individuals, families, carers and the community
- Highly developed communication, listening and relationship building skills
- Experience in working alongside community towards common goals
- Confidence using a variety of computer programs and equipment and ability to enter information accurately
- Experience with highly accountable processes that are subject to external review

Apply to join us and help lead this exciting new phase of Disability Services.

HOW TO APPLY

When completing your application, please upload each document as a separate attachment.

Your application must include:

- A tailored cover letter
- A current resume showcasing demonstrated skills and experiences
- A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description.

If you'd prefer to respond to the Key Selection Criteria in an alternative format, such as dot points, audio or video,



please contact the Recruitment Team. We're happy to discuss options that support your participation in the recruitment process.

SUPPORT

BSL is committed to making recruitment accessible.

Our Position Descriptions are provided in HTML format and designed to work across different devices and assistive technologies, including screen readers.

To access the Position Description:

1. Select the Position Description link in the job advertisement.
2. The file will download automatically.
3. Open the downloaded file in your preferred web browser.

If you need adjustments during the recruitment process, information in an alternative format, or support accessing the Position Description or submitting your application, please contact the Recruitment Team.

QUESTIONS?

For confidential conversations or enquiries, please contact I-En Lim (Senior Manager Customer Service).

- Email: ********@bsl.org.au
- Phone: 0490 124 ***

APPLICATIONS CLOSE

Sunday 18th October 2026 at 11:55 pm.

Equal Employment Opportunity (EEO) Statement

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Safeguarding Statement

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.

#S-DNI

📌 Team Leader Intake and Booking (Niddrie)
🏢 Brotherhood Of St Laurence
📍 Niddrie