We are looking for a Guest Service Agent to join the Front Office Department at Novotel Melbourne on Collins.
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
- Assist guest with all enquiries and Complaints and provide accurate information to guests about property fecilities and features
- Handling call volume and maintaining phone etiquette
- Rotating shifts and rosters
- Take reservations as required in the absence of the Reservations Team
- Rotating shifts and Rosters
- The physical aspects of the role which include but are not limited to; standing, occasional lifting and carrying, occasional pushing, pulling, ascending or descending stairs
- Prior experience working with Opera Cloud prefered
📌 EN - Reception Agent (Melbourne)
🏢 AccorHotel
📍 Melbourne
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