About the Role

We are seeking a motivated and experienced Collections Officer to join our team on a part-time basis.

The role will initially be approximately 15 hours per week, with flexibility around how these hours are worked. We are also open to candidates seeking slightly more hours, with potential for the role to expand over time.

The position can be based at our Macquarie Park office or performed remotely from anywhere in Australia.

You will manage a portfolio of accounts, engage with customers to understand their circumstances, negotiate suitable repayment arrangements, and work towards positive recovery outcomes.

About Us

Wise Group is a leading Australasian provider of integrated mercantile, investigation, and risk management services, delivering trusted outcomes to business and government clients across Australia and New Zealand.

With over 40 years of experience and a multidisciplinary team of experts, we are known for our commitment to regulatory compliance, confidentiality, and brand stewardship. Our tailored services support customer engagement, risk mitigation, and the management of sensitive matters.

As a national organisation servicing major domestic and global corporations, professional services firms, and government agencies, we continue to grow and seek driven individuals who share our vision and want to grow with us.

What We Offer

- Approximately 15 hours per week with flexibility around working days and hours

- Potential for additional hours as the role develops

- Sydney office-based, hybrid, or remote work from anywhere in Australia

- Supportive, diverse and welcoming team culture

- Comprehensive training and ongoing support

- Solid focus on reward, recognition and development

- Accessible and experienced management support

- Employee advantages and discount platform





- Wellbeing initiatives, including 24/7 EAP support

- Paid volunteer day and paid birthday leave

- Team engagement events

- Refer-a-friend incentive program

What You Will Do

- Manage inbound and outbound customer contact

- Negotiate payment arrangements and suitable account resolutions

- Assess customer circumstances and determine appropriate recovery strategies

- Maintain accurate file notes and account records

- Work towards agreed recovery and performance targets

- Manage follow-up activity across a portfolio of accounts

- Liaise with internal teams and clients where required

- Communicate professionally and respectfully with customers

- Follow relevant regulatory, compliance and client requirements

What Will Help You Succeed

- Previous experience in collections, recoveries, credit management or a similar customer-focused role

- Strong verbal and written communication skills

- Confidence negotiating suitable payment arrangements

- Ability to balance customer circumstances with commercial outcomes

- Strong attention to detail and accurate record keeping

- Ability to work independently and manage competing priorities

- Professional, respectful and solutions-focused approach

- Confidence using computer-based collection and account management systems

Experience in motor vehicle finance collections, asset finance collections, or loss recovery will be highly regarded but is not essential.

Other Information

- Criminal history and reference checks will be conducted due to the sensitive nature of this role.

- Applicants must be based in Australia and have the right to work in Australia.

- Only shortlisted applicants will be contacted. No agencies, please.

- Wise Group is an equal opportunity employer committed to attracting and retaining a diverse workforce.

📌 Collections Officer (Part-Time) Sydney Office or Remote Australia-wide (Macquarie Park)
🏢 Wise Group
📍 Macquarie Park