About the role

Our members are at the heart of everything we do, and as a Responsible Gambling Officer you’ll play an important role in making sure everyone who visits our gaming floor feels welcome, comfortable and valued.

This is a customer service role first and foremost. You’ll spend your time engaging with our members, getting to know our regulars, providing friendly and genuine service and helping create the welcoming, safe and enjoyable environment we want Windsor RSL to be known for.

You’ll be a familiar and approachable face on the gaming floor — helping members, having a chat, assisting with gaming enquiries and making sure they have a great experience every time they visit.

Alongside great service, you’ll support our responsible gambling practices and look out for the wellbeing of our members as part of providing a safe and supportive Club environment.

We’re looking for someone who genuinely enjoys people, builds relationships naturally and takes pride in providing the kind of service that keeps our members coming back.

As a busy hospitality venue, evening and weekend availability is essential, along with strong availability throughout the Christmas and New Year period, including weekends and public holidays.

Key responsibilities

- Provide warm, genuine and attentive service to our members and guests

- Build rapport with our members and help create a welcoming, safe and enjoyable gaming environment

- Maintain a friendly, approachable and visible presence across the gaming floor

- Assist members with gaming enquiries and provide support when needed

- Conduct required member welfare checks and support the Club’s responsible gambling practices in line with our Gaming Plan of Management

- Open and close the gaming floor,



including cashier and gaming bar requirements

- Carry and manage a gaming float in accordance with Club procedures

- Accurately process and record manual payouts and gaming transactions

- Identify and respond to gaming machine faults, escalating where required

- Complete required compliance checks, records and reporting accurately using the Club-issued iPad and Aus Comply

- Work closely with the wider Club team to provide a outstanding overall experience for our members and guests

About you

You’re a genuine people person who enjoys getting to know members and takes pride in providing great service. You’re friendly, approachable and confident on the gaming floor, while understanding the responsibility that comes with working in a gaming environment.

You’ll also bring:

- A warm, friendly and welcoming approach to our members and guests

- A genuine commitment to great customer service and creating a positive member experience

- Confidence communicating with people from all walks of life

- The ability to remain calm, respectful and professional when handling sensitive or difficult situations

- Good attention to detail and accuracy when handling payments, payouts and records

- Reliability, integrity and the confidence to take initiative when needed

- The ability to learn and confidently use our gaming and compliance systems, including iPad, Aus Comply and IGT

- An understanding of your responsible gambling and compliance responsibilities as part of working in gaming

Mandatory requirements

- Current NSW Responsible Service of Alcohol (RSA) competency

- Current NSW Responsible Conduct of Gambling (RCG) competency

- Advanced Responsible Conduct of Gambling (ARCG) competency, or the ability to be enrolled and complete the required training within the first 30 days of employment

📌 Responsible Gambling Officer (South Windsor)
🏢 Windsor RSL Club
📍 South Windsor