Quest Woolloongabba is locally owned and operated and is part of Quest Apartment Hotels, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 160 franchised properties across Australia, Recent Zealand, and Fiji. Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years. Known for its strong relationships with Australia’s top 500 companies, Quest is poised for continued growth, backed by a joint venture with the global hotel group, The Ascott Limited.

We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest Woolloongabba is a 132 room property and we're on the lookout for a recent Guest Service Agent to join its team on a full-time basis working.

The Role:

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales,



processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. Bonus incentives are available.

The Ideal Candidate:

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, robust skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

📌 Guest Service Agent Woolloongabba
🏢 Quest Woolloongabba
📍 Woolloongabba