The Queens Hotel Gladstone is expanding its Restaurant Customer Experience Team across several positions.
We're a locally owned and operated venue focused on genuine customer service, customer experience and giving back to the Gladstone community. We want our customers to feel looked after from the moment they walk through the door until the moment they leave.
Key responsibilities
Hosts / Meet & Greet: Welcome customers, manage bookings and seating, explain what's happening around the venue and make sure every customer feels acknowledged
Tablet Operators / Table Ordering: Approach tables, explain the menu, take food and beverage orders using tablets, recommend and upsell products and check back throughout their visit
Restaurant Floor Team: Own your section, deliver meals, transparent and reset tables, check on customers and work closely with the Kitchen, Pass and Bar to provide seamless service
Restaurant Bar: Work quickly while maintaining outstanding presentation, attention to detail and customer engagement
Experienced Pass Operators: Be organised and confident, perform under pressure, coordinate between the Kitchen and Restaurant,
check meals for presentation and accuracy and make sure the right meals reach the right customers quickly
About you
Love talking to and looking after customers
Have personality, confidence and positive energy
Notice when a customer needs something before they have to ask
Can move quickly while maintaining attention to detail
Take ownership of their area
Can handle a busy restaurant and major event workplace
Work as a team
Are reliable and available across nights and weekends
Want to learn, develop and potentially progress within the business
Either already hold or be willing and able to obtain: RSA – Responsible Service of Alcohol, RSG – Responsible Service of Gambling, and Keno Operator Training
About us
We're a locally owned and operated business. We employ locally, support our community and continually reinvest into creating a better hospitality experience for Gladstone. We're looking for people who want to help us raise the standard of what customers should expect when they go out.
📌 Restaurant Hosts Table Service Restaurant Bar Pass Operators Gladstone Central
🏢 Queens Hotel Gladstone
📍 Gladstone Central
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