Listen to customers, and communicate constantly throughout their complaint journey

Use all available tools, and partner with all teams necessary to determine the right way forward

Be inquisitive and look for ways to improve our customers’ experience with Amex, making their lives better

Maintain high levels of organisation, and availability across all channels of contact

Be an active and supportive colleague within a high performing team, and the wider enterprise

RESPONSIBILITIES
Listen to customers, and communicate constantly throughout their complaint journey
Use all available tools, and partner with all teams necessary to determine the right way forward
Be inquisitive and look for ways to improve our customers’ experience with Amex, making their lives better
Maintain high levels of organisation, and availability across all channels of contact
Be an active and supportive colleague within a high performing team, and the wider enterprise





QUALIFICATIONS
Complaints, credit or financial services experienceis highly regarded
Customer service experience and passion is essential
Outstanding verbal and written communication skills
Interpersonal skills and ability to build relationships with customers and colleagues
Able to solve problems, and seek them out, with the ability to remain calm during challenging scenarios and interactions
Ability to manage your time, prioritise, and keep on track
Familiarity with customer journeys, card products, processes and procedures is highly regarded

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📌 Complaint Resolution Analyst Sydney (Australia)
🏢 American Express
📍 Australia