Role
Overview

We are
seeking an experienced HCM AMS Consultant to provide functional application
support, maintenance, and continuous improvement services for Oracle HCM Cloud
applications. The consultant will be responsible for incident resolution,
service request management, system configuration, quarterly release support,
stakeholder engagement, and ensuring adherence to agreed service levels. The
specific HCM modules in scope will be defined separately.

Modules: Core HR, absence, recruitment,
learning, Talent and succession, performance and goals, Compensation, AI Studio

Key
Responsibilities
Provide L2/L3
functional support for Oracle HCM Cloud applications.
Analyze,
troubleshoot, and resolve incidents, defects, and service requests within
SLA timelines.
Perform impact
assessment, configuration changes, testing, and deployment of approved
enhancements.
Support
Oracle quarterly release analysis, regression testing, and production
deployment activities.
Conduct root




cause analysis for recurring issues and recommend permanent solutions.
Collaborate
with business users, HR stakeholders, and technical teams to ensure
seamless service delivery.
Prepare
operational reports, service metrics, and governance updates.
Identify
opportunities for automation, process improvements, and service
optimization.
Participate
in knowledge management activities and maintain support documentation.

Required
Skills
Robust
experience in Oracle HCM Cloud Application Support and Maintenance.
Positive
understanding of Incident, Problem, Change, and Service Request Management
processes.
Experience
working in AMS/Managed Services environments with SLA-driven support.
Solid
troubleshooting, analytical, and stakeholder management skills.
Experience in
testing, release management, and quarterly patch validation.
Excellent
communication and documentation skills.

📌 Oracle Consultant With Hcm Melbourne (Australia)
🏢 Leading
📍 Australia