As a Casual Supervisor, you'll support the venue management team with day-to-day operations, lead the team during shifts and ensure our customers receive excellent service. You don't need to be a golf expert, but you must enjoy working with people and be confident taking responsibility in a fast-paced hospitality and entertainment workplace. Evening and weekend availability, particularly on Fridays and Saturdays, is essential.
Key responsibilities
Supervising and supporting team members during shifts
Delivering consistently high standards of customer service
Assisting with functions, events and group bookings
Overseeing bar, food and general venue operations
Opening and closing the venue when required
Handling customer enquiries and resolving issues professionally
Ensuring company policies, safety procedures and RSA requirements are followed
Supporting venue management with training, presentation and daily operational tasks
About you
Previous supervisory or leadership experience in hospitality, entertainment or customer service
Strong customer service experience
Food and beverage experience
Experience supporting functions and events is highly regarded
Current RSA certificate
Confident leading and inspiring a team
Friendly, outgoing and customer-focused
Reliable, organised and able to take initiative
Strong verbal and written communication skills
Able to remain calm and make sound decisions in a busy workplace
About us
X-Golf & Hey Caddy Palmerston is a unique entertainment venue combining golf simulators, mini golf, food, drinks and functions. We are committed to creating an inclusive and supportive workplace where our team members can develop their skills and build a career within our growing business.
📌 Food And Beverage Supervisor Palmerston City
🏢 X-Golf Palmerston
📍 Palmerston City
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