Hands On Contact Center Support Engineer Melbourne (Australia)

Hands On Contact Center Support Engineer Melbourne (Australia)

05 Oct
|
XPT Software
|
Australia

05 Oct

XPT Software

Australia

XPT Software is seeking a proactive contact center support specialist based in Australia to act as the first point of contact for incidents and service requests.

You will perform user-level troubleshooting across voice, chat, email, and digital channels, monitor operations, log and track incidents, and coordinate with L2/L3 teams to ensure rapid resolution and explicit documentation. Experience with IVR, omnichannel routing, and reporting tools is preferred.
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📌 Hands On Contact Center Support Engineer Melbourne (Australia)
🏢 XPT Software
📍 Australia

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