This is a hands-on, varied role combining customer communication, appointment booking, social media and content creation. One day you might be working from home speaking with recent customers and booking appointments. Another day you could be in the office working with the team, or heading out to one of the projects to capture photos and videos for social media.
Key responsibilities
Responding to new leads and customer enquiries
Speaking with potential customers and booking appointments for the sales team
Learning how to qualify projects and identify robust opportunities
Keeping customer information and CRM up to date
Helping manage social media accounts and online presence
Creating and posting photos, reels, stories and videos
Responding to comments, messages and social media enquiries
Managing and responding to Google reviews and customer feedback
Assisting with Google Business Profile tasks, including keeping business information,
photos and updates current
Visiting selected projects around Melbourne to capture before, during and after content
About you
Confident and naturally good with people
Comfortable talking to customers over the phone
Organised and reliable
Active and confident with social media
Creative and has an eye for what makes positive content
Comfortable taking photos and filming videos
A good written communicator
Able to work independently when working from home
Comfortable learning new software and systems
Experience in customer service, administration, social media, content creation or a similar role is a bonus
About us HS Outdoor Living is a quick-growing Melbourne outdoor living company specialising in decks, patios, pergolas, verandahs, carports and outdoor enclosures.
📌 Customer And Social Media Coordinator Coburg North
🏢 Hs Outdoor Living
📍 Coburg North
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