This is a wide-ranging role combining customer service with the day to day coordination of our installation schedule. You will be the key point of contact for customers throughout the scheduling process and following their installation, while working closely with our installation teams to keep everything running smoothly.
Key responsibilities
Scheduling customer installations, site inspections and site visits
Coordinating our installation teams and daily schedules
Communicating installation dates and updates with customers
Managing schedule changes and keeping everyone informed
Checking that jobs are ready to proceed before scheduling
Supporting customers following their installation
Coordinating service enquiries and follow ups with the relevant team members
Keeping customers updated until their enquiry or issue is resolved
Working closely with our sales, administration and installation teams
About you
Extremely organised and comfortable managing multiple priorities
Confident speaking with customers over the phone and by email
Friendly, qualified and genuinely customer focused
Proactive and able to follow things through without needing constant direction
Calm when schedules change or things do not go exactly to plan
Comfortable working with different teams and personalities
Confident using computers, calendars and general office systems
About us Hills Natural Solar is a local, family owned solar and battery company based in Sydney's Hills District. We pride ourselves on quality workmanship, genuine customer service and looking after our customers well beyond installation day.
📌 Customer Service Rouse Hill (Australia)
🏢 Hills Natural Solar
📍 Australia
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