/n Provide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met/n
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/n Key Accountabilities and Main Responsibilities/n
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Provide superior customer service to members, trustees and all stakeholders by processing requests within agreed timeframes and quality levels.
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Ensure the provision of high quality service on all telephone enquiries. /n
Action designated inbound correspondence within required SLAs. /n
Process and complete all assigned operations - including Form 6/Information requests, procedural fairness requests, payment splits upon receipt of final Agreements or Orders, emails and follow ups.
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Assist in reporting preparation as required.
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Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business. Quality review work to minimise rework of tasks and maintain high quality standards.
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Communicate effectively with internal and external stakeholders to resolve enquiries.
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Suggest and identify improvements that will aim to increase efficiency and quality standards across the business.
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Participate as a positive member of the team by co-operating with others to achieve the team’s goals.
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Liaise with internal and external stakeholders on matters to meet required timeframes
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/n Experience & Personal Attributes/n
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Robust customer service philosophy, being skilled, approachable and accommodating to internal and external clients.
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Confident communication skills (verbal and written) when dealing with internal and external clients.
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Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
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Ability to undertake tasks and requests through to completion, seeking clarification when needed.
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Ability to work independently with minimal supervision.
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Good organisational skills with the proven ability to prioritise work to meet required deadlines.
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Strong attention to detail, always self-reviewing work prior to completion or submission.
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Understanding the importance of maintaining confidential information.
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Valuable understanding of relevant Superannuation legislation and industry knowledge.
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Sound knowledge of MS Office and other software packages.
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High levels of data entry and processing.
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📌 Administrator, Family Law Melbourne
🏢 MUFG Pension u0026 Market Services
📍 Melbourne
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