Collections Officer | Financial Services | SE suburbs of Melbourne
Join a high-performing financial services organisation
Temp contract with flexible working arrangements
We are currently recruiting for a Collections Officer to join the Collections & Financial Assistance team of a leading financial services organisation.
This is a great opportunity for someone with collections, customer service or financial services experience who enjoys problem-solving, negotiation and working in a fast-paced environment.
About the role
Key responsibilities include
Managing inbound and outbound calls and emails
Managing a ledger of delinquent contracts, with a focus on curing arrears
Providing a high level of customer service across all contact points
Managing bankruptcy and liquidation matters and ensuring relevant processes are followed
Maintaining accurate registers and documentation
Supporting AFCA processes and ensuring actions are followed through
Negotiating payment arrangements and resolving customer issues
About you
We're looking for someone who has:
Previous experience in collections, credit, financial services or customer service
Solid negotiation and problem-solving skills
The ability to manage difficult conversations and resolve conflict professionally
Excellent communication and customer service skills
Robust attention to detail and administration skills
The ability to work effectively in a fast-paced environment
Knowledge of bankruptcy, liquidation or legal processes would be highly regarded.
What's on offer?
Initial temp contract
Flexible hybrid working arrangements
Opportunity to gain experience within a large financial services organisation
Supportive and team-oriented team environment
On-site parking and employee facilities
If you're an experienced Collections Officer or have strong customer service/financial services experience and are looking for your next chance, we'd love to hear from you. Only shortlisted candidates will be contacted!