Operations Manager – Solar, Battery, Air Conditioning & Heat Pumps

As Operations Manager, you will take ownership of the day-to-day operational performance of the NSW business and work closely with our sales, administration, installation and management teams. First Class Energy is a growing Australian energy solutions company specialising in Solar, Battery Storage, Air Conditioning and Heat Pumps, helping households reduce their energy costs through smarter, more effective technology and available government incentives.

Key responsibilities
Managing the operational workflow from sale through to installation and job completion
Coordinating installation schedules across Solar, Batteries, Air Conditioning and Heat Pumps
Managing internal administration and operations staff
Coordinating installers, subcontractors, electricians and other trades
Ensuring jobs are scheduled efficiently and installations are completed within expected timeframes
Monitoring job pipelines and identifying delays or bottlenecks before they become problems
Ensuring documentation and job requirements are completed correctly prior to installation
Managing escalated customer issues and finding practical, fast solutions
Monitoring installer performance,



job quality and customer experience
Developing and improving systems, procedures and workflows as the company grows

About you
Previous experience in operations, installation coordination or project management
Strong preference for experience within Solar, Batteries, Air Conditioning, Heat Pumps, Electrical, HVAC or a similar trade/service industry
Experience managing multiple installations or projects simultaneously
Strong understanding of scheduling and coordinating trades
Excellent organisational and time-management skills
Strong customer service and conflict-resolution skills
Strong communication skills with customers, installers, salespeople and management
Experience managing or supervising staff
Positive computer and CRM skills
Robust attention to detail

About us

First Class Energy is building a diversified energy business across some of Australia's fastest-growing home electrification categories. Rather than focusing on one product, our customers can access solutions across Solar, Batteries, Air Conditioning and Heat Pumps, creating significant opportunities for growth.
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📌 Operations Manager – Solar, Battery, Air Conditioning & Heat Pumps Sydney (Australia)
🏢 First Class Energy
📍 Australia