Please note: - This role will primarily be working in the Night shifts for Front Office operations , candidates applying should be comfortable working in night shifts.
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Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every prospect.
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Assist guests with check-in and check-out processes efficiently and accurately.
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Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
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Up-sell products and special promotions as needed.
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Handle guest inquiries and resolve complaints or issues in a qualified and timely manner.
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Maintain accurate guest records and update information in the hotel management system.
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Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.
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Manage room reservations,
including making recent reservations, modifying existing bookings, and processing cancellations.
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Process payments, collect and record guest information, and maintain confidentiality of all guest data.
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Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
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Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
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Assist guests with transportation, dining, and entertainment arrangements.
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Maintain a working knowledge of hotel policies, procedures, and safety protocols.
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Complete required daily checklist items with set timeframes.
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Handle cash and credit transactions accurately and efficiently.
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📌 Guest Service Agent Night Front Office Operations Holiday Inn & Suitesgeelong Ballarat
🏢 Intercontinental Hotels Group
📍 Ballarat
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