Must Have Skills:· The candidate should have strong experience in Enterprise Command
Center Operations, Event Monitoring, Incident Management, Major Incident
Management, Service Desk Operations, and IT Operations Support.
· The individual should possess hands-on experience with monitoring
tools such as Splunk, SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics,
SCOM, OEM, or similar enterprise monitoring platforms.
· Solid understanding of ITIL processes, including Incident Management,
Problem Management, Change Management, and Service Request Management, is
essential.
· The candidate should be proficient in monitoring infrastructure,
servers, databases, network devices, cloud services, and business-critical
applications.
· Experience in alert triaging, escalation management, ticket
handling, dashboard monitoring, outage communication, and SLA reporting is
mandatory.
Strong analytical, troubleshooting, communication, and stakeholder
management skills are required.Nice to Have Skills:· Experience with ServiceNow, BMC Remedy, Opsgenie,
PagerDuty, Microsoft Teams integrations, Power Automate, Splunk Dashboard
development, Cloud Monitoring (AWS, Azure, OCI), Automation, Python,
PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, and DevOps tools
would be advantageous.
· Exposure to Site Reliability Engineering (SRE),
AIOps platforms, workflow automation,



and reporting tools such as Power BI is
also beneficial.Detailed Job Description:· The Command Center Engineer will continuously
monitor infrastructure, applications, databases, networks, and cloud services
using enterprise monitoring tools.
· The role is responsible for identifying alerts,
validating incidents, performing initial troubleshooting, raising tickets,
and coordinating with resolver groups for timely resolution.
· The engineer will manage incident lifecycles,
support major incident bridges, communicate service impacts to stakeholders,
and ensure compliance with SLA and operational procedures.
· The individual will perform event correlation,
alert analysis, impact assessment, outage tracking, escalation management,
and service restoration activities.
· The role includes monitoring dashboard health,
reviewing recurring incidents, identifying service trends, generating
operational reports, and contributing to process improvement initiatives.
· The Command Center Engineer will maintain
operational documentation, runbooks, knowledge articles, escalation matrices,
and monitoring procedures.
· The role also involves participating in shifts,
handling priority incidents, coordinating change activities, validating
scheduled maintenance windows, and supporting business continuity and
disaster recovery exercises.

📌 Command Center (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney