Glendenning, Recent South Wales ****, Australia • A$100,000 - A$120,000Full-time Permanent Mid-level SeniorPosted 18 Sep ****DescriptionWelcome to Criterion Industries!
At Criterion, we don't just offer jobs - we build careers.
As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.Our culture is Energetic, Committed, and United - values that drive us every day.
You'll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW.
We're looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.Why Join Criterion?
Monday to Friday role (no weekends)Career growth in a fast-growing businessSupportive, energetic, and team-focused cultureAbout the RoleAs our Customer Service Team Leader, you'll lead and support our Customer Service team, ensuring exceptional service, efficient case management, and strong team performance.You'll be the go-to person for customer escalations, team coaching, and workflow management, while also managing key customer accounts and helping drive business growth.What You'll Be DoingLeadership & Team ManagementLead, motivate,



and support the Customer Service teamManage daily workflows and team workloadsHandle customer escalations and complex issuesCoach team members through regular feedback and one-on-one meetingsIdentify training and development opportunitiesImprove processes to enhance customer experience and team efficiencySupport onboarding, training, and performance review activitiesCustomer & Account ManagementBuild strong relationships with key customer accountsAct as the link between customers, sales, operations, and suppliersProvide timely updates on orders and enquiriesEnsure all customer interactions are accurately captured in SalesforceFollow up quotes, projects, and opportunitiesHelp convert opportunities into ordersIdentify growth opportunities within existing accountsPromote new products and support new customer onboardingContribute to achieving sales and revenue targetsAdministration & SystemsMaintain accurate records in Salesforce and Business CentralProcess orders and quotationsComplete customer follow-ups and outbound callsEscalate issues when requiredWhat We're Looking ForProven experience leading a customer service teamStrong people leadership and coaching skillsExceptional communication and relationship-building abilitiesAbility to thrive in a fast-paced environment and juggle competing prioritiesStrong problem-solving and decision-making skillsConfidence using CRM and ERP systemsA proactive, accountable, and results-driven mindsetHighly DesirableExperience within manufacturing, building products, construction, industrial, or wholesale distribution industriesExperience with Salesforce or similar CRM systemsExperience working with sales teams and managing customer accounts
#J-*****-Ljbffr

📌 Customer Service Manager (Sydney)
🏢 Rgit Australia
📍 Sydney